| Job
Position |
Date |
Locality |
 |
Legal Secretary
Mostly audio typing fed by four people
Accurate diary management, bring forward notes etc.
Liase and make appointments
Taking phone calls and dealing with queries where possible and taking detailed notes
Using your own iniative to solve problems
General office duties: filing, photocopying, preparing new files etc.
Salary:
£ 14620
per annum
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to a friend |
23/5/07 |
Portsmouth |
|
Customer Service Advisor
The team is responsible for providing an excellent level of support and service to UK customer base
To include distributors and the community.
The successful candidates will have an excellent telephone manner and will deal with customer orders
and queries in a helpful, efficient and friendly manner. A banking background is desirable.
The job is busy, varied and, demands an excellent approach to organising workload as this role involves
working under pressure and meeting tight deadlines.
Main responsibilities will include:
• Daily processing of orders
• Responding to telephone requests & queries
• Resolving invoice queries
• Maintaining and updating files on individual accounts
• Liaising with internal and external parties including distributors
• Carrying out departmental tasks as identified for each day
• Assisting in a customer service capacity in other areas of the department
Clearly the maturity and patience to deal with Customers requiring immediate solutions will be essential
as will a high level of tact and diplomacy.
Flexibility to work a shift pattern that covers the hours 8.00am-5.00pm, Monday to Friday will be
required.
Salary:
£ 15220 -
£ 15220
per hour
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to a friend |
19/12/06 |
Fareham |
|
Receptionist
Responsible for answering all calls to the company ensuring accurate direction.
Greeting visitors at Reception and informing relevant departments of arrival
Dealing with all incoming and outgoing post. Dealing with Customer Service calls coming into the company, directing them or resolving the call
1) Efficient answering of incoming telephone calls to main switchboard
2) Efficient answering of internal calls to main switchboard
3) Direct all calls through to correct departments
4) Announce arrival of visitors to Reception
5) Accept urgent documents from couriers
6) Keep Reception area tidy
Hours Mon -Thurs 8.00-1630pm
Fri -8.00 - 1530pm
Salary:
£ 15000 -
£ 15000
per hour
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to a friend |
19/12/06 |
Portsmouth North |
|
Field Sales Executive
A vacancy has arisen for an exciting and rewarding role of Sales Executive based at a South Coast radio station. The successful applicant will have a minimum of 1 years experience in a similar role and be recognised by colleagues and peers for a flair in building and developing client relationships locally. This position requires someone with the skills and enthusiasm to maximise revenues for the whole network and deliver client service of the very highest standard. Performance and success in this role will be measured through both revenue achievement and customer satisfaction.
Key Result Areas/Responsibilities:
Develop great relationships with customers by helping them achieve their business objectives, through customer focused advertising solutions.
Developing and maintaining working practices where decisions and actions are taken in the interest of the station and the customer.
Working closely with the station agency sales team and the local marketing team to present integrated and stand-alone solutions to customers.
Seeking opportunities for new and innovative customer and revenue solutions, which provide profit and growth opportunities for the station.
Manage their own revenue against the performance target set, to ensure they meet their annual objectives.
Core Skills/Competencies:
Selling – the ability to answer clients advertising and marketing needs by matching station media platforms that provide solutions at a profitable cost.
Communication – can clearly communicate with senior level decision makers with a sound understanding of the media industry.
Knowledge – an understanding of all commercial opportunities within the station including Airtime, On-Line, Sponsorship, Promotions, Sampling and Brand Extensions.
Thinking – the ability to analyse problems, apply judgement and offer creative solutions in the context of their client business needs.
Innovation & Change – embraces change quickly and uses influencing skill to encourage clients to embrace change, setting standards of media innovation and creativity with their clients.
Goal Orientation – constantly directs ones own efforts towards the business goals, self-motivated and regularly setting new stretching standards for oneself.
Customer Focus – understands and empathises with changing needs of customers. The ability to network effectively and build and retain long term relationships with clients.
Responsiveness – the ability to perceive, listen and respond positively to the needs and expectations of clients. To show personal flexibility and maturity to bring an effective outcome.
Personal Characteristics:
Self awareness and confidence
Personal integrity – ability for others to trust quickly
Straight talking, honest and a good team player
Drive and determination (get things done)
Flexible and able to handle multiple tasks
Enthusiastic and persuasive
Salary:
£ 18000 -
£ 30000
per annum
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to a friend |
2/10/06 |
Portsmouth |
|
Commercial Legal Secretary
A local solicitors require holiday and sickness cover as and when required. If you are currently temping this is an ideal opportunity to register with ascend for extra work on a temporary basis. We can provide you with several contracts as and when you require work
Salary:
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to a friend |
19/12/06 |
Portsmouth |
|
Legal Secretary
Must have Conveyancing experience with experioence of audio typing speeds of 50 -60 wpm. The position is to mainly do audio tapes, but must have some knowledge of case management too.
The position would suit someone who is approachable, flexible, confident, accurate and has an eye for detail. Ideally should be used to dealing with a busy and varied workload with an ability to remain calm under pressure.
Salary:
£ 15000 -
£ 15000
per hour
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to a friend |
18/12/06 |
Portsmouth |
|
Sales Support Liaison Officer
adapt to changing situations
" Work well with minimum supervision
" Thrives on a challenge
" Become a role model to junior members of staff and assist in their development
PURPOSE OF ROLE
Provide Administrative support to the Sales team.
Co-ordinate with Customers and Representatives regarding Appointments.
Ensure that Applications are delivered to Processing team within Company Service Standards.
KEY RESPONSIBILITIES
Sales and Administration
"Prepare the Advice & Recommendations document for each Appointment.
"Prepare and deliver the Sales Pack for each Appointment.
"Ensure that all New Applications are logged correctly.
"Prepare Key Facts Illustrations.
"Inform Compliance and Processing of the New Cases received on a daily basis.
Monitor and Recording Data
" Monitor the mileage of Representatives as nominated by Management.
" Maintain the accuracy of the BDS spreadsheet.
" Maintain the accuracy of the Appointment board.
" Maintain the accuracy if the Insurance 'sign up' log.
Business Retention
" Establish contact with the Customers to arrange an Appointment in line with their individual requirements and the Company Service Standards.
" Identify which Representative is available and co-ordinate an Appointment in line with the Customers specifications and the Company Service Standards.
" Ensure that all Applications are received in the Office as soon as possible following the Appointment in line with the Company Service Standards.
Product and Sales Knowledge
" Maintain a working knowledge of the Mortgage Process and Products available to provide support to both other Staff and Customers.
" Provide guidance and training to less experienced members of staff in all facets of this role and also the role of Sales Call Qualifier.
Relationship Management
" Communicate with Customers to identify a convenient time for their appointment.
" Communicate with Customers to confirm appointment once details finalised with representative.
" Communicate with Customers 24 hours prior to the appointment to confirm details.
" Communicate with Representatives ensuring that they have all of the information required in advance of the Appointment.
" Communicate with Customers and Representatives should any problems arise before, during or until the Application has been passed to Processing.
Risk and Compliance
" Audit the quality of the Advice & Recommendations as documented by the Sales team, providing relevant feedback.
" Maintain the accuracy of the Customer's details on Mortgagestream whilst the Application is within your control.
" Monitor and record the quality of the Insurance paperwork received from Representatives in line with the Company Service Standards.
PERSONAL PROFILE
This role would suit someone who portrays the following behaviours:
" Team player
" Good communication skills (both verbal and written)
" Organised
" Impeccable time management
" Excellent telephone manner
" Ability to work well under pressure
" Dedicated, enthusiastic and a positive outlook
" An eye for detail
" Provides excellent customer service
" Ability to assist the department achieve targets
" Can develop relationships within a short period of time
" Confident in own ability
" Flexible and able to
PROPOSED DAILY STRUCTURE
1. Check that appointments that are due within the next 24 hours are still proceeding. Include in this any appointments that are due early the following the day to enable any relevant updates to Representatives prior to them leaving for the appointment.
2. Collate information regarding appointments carried out within the previous 24 hours to check that everything went as planned. Update Booked Deals accordingly.
3. Log New Cases that are received in the Office, updating Booked Deals/Insurance Sign Up & Mortgagestream, ensuring wherever possible that New Cases are with Sales by Midday. Inform Processing and Compliance of the cases received. Provide feedback to Representatives regarding any issues with their cases.
4. Prepare Advice & Recommendation documents and deliver along with the Sales pack to the Representatives for all 'Booked' appointments.
5. All other tasks should be prioritised within the above structure in line with the needs of the day and the workload.
Salary:
£ 16000 -
£ 19000
per hour
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to a friend |
19/12/06 |
Fareham |
|
Account Manager (Local Government)
Working for an office product company the Account Manager is responsible for the overall achievement of target on his/her territory through the development of the existing customer base and the continued growth of the territory by the conversion of new customer/prospects into regular trading accounts.
Key Responsibilities and Duties:
To develop each customer to their full potential by thorough investigation and follow through.
Ensure the maintenance of the accounts through a high level of customer care and service.
Develop the turnover of the account by targeting gaps in spend and maximising sales opportunities.
Ensure customer awareness of the whole product range.
Maintain the turnover of accounts by regular monitoring of low spends and taking relevant actions.
Complete planning prior to calls, devising individual call objectives.
Take a pro-active approach in recommending services to match customers needs and reduce procurement costs.
To seek out new business within the account by identifying and converting cost centres to use our service.
To be responsible for maintaining accurate account client records.
Salary:
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to a friend |
2/10/06 |
All Areas |
|
Telesales Supervisor
Supervising a team of telesales operatives.
Producing accurate performance reports.
Maximising the number and quality of leads to appointments. Leading to a maximum possible return for the Company.
Actively ensuring that the Company and department targets are achieved.
Coach, develop and motivate a team.
RESPONSIBILITIES
1. Achieve department targets
2. To maximise volume and quality of leads/appointments
3. To liase with Department Manager to ensure team is sufficiently staffed.
4. Prepared & deliver motivational team briefings, which are to be conducted prior to the start of each session.
5. Monitoring the performance of the team ensuring that team members maintain the required Company standard regarding the number and quality of telephone calls/leads/appointments.
6. To demonstrate initiative in the development of the department; identifying opportunities for improving the department's efficiency, productivity and performance.
7. Working with the Management team to ensure effective day-to-day management of the Call Centre.
8. Work to create an effective team spirit of co-operation and support.
9. To achieve and maintain the highest level of service to all TSB customers.
10. To keep fully up-to-date with knowledge of ongoing company initiatives/new products/services. To keep team members updated on relevant literature/scripts as necessary.
11. To ensure that team members are aware and understand the implemented regulations such as Data Protection and Telephone Preference Service.
12. Continually updating as necessary team members personal files and Company staff records.
13. Fully support and liase with department Performance Coach; and their Line Manager, the Call Centre Training & Recruitment Manager
14. To ensure procedures are adhered to in line with the Company Employment Control System.
15. Support Department Manager, and the co-ordination of Company requests.
16. Take responsibility for dealing with calls or issues escalated by telesales operatives.
17. Ensure that all Company policies are adhered to.
18. To comply with the Company Health & Safety Policy.
Salary:
£ 18000
per annum
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to a friend |
2/10/06 |
Waterlooville |
|
Matrimonial Secretary
A local firm of solicitors require an experienced legal secretary for their matrimonail department.
Salary:
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to a friend |
19/12/06 |
Portsmouth |
|
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